Terminal 2 enquiries · open 24 hours
Contact the Melbourne Airport Parking Guide
Use the form on this page for questions about Melbourne Airport parking products, the prebooking window, or QR code entry and exit. If your question is about an existing booking or a car park right now, the airport's own Terminal 2 enquiry point and phone line are the faster route.
Enquiry point
Where
Level 2, Terminal 2, Departure Drive, Melbourne Airport VIC 3045
Phone line
+61 3 9297 1600
Opening hours
Open 24 hours, 7 days
Site enquiries
Write to the guide
Send a parking question
The form is for questions this site can answer: which car park suits a given terminal, how the value shuttle works, what the QR code does at the gate, or whether a specific product fits a long stay. Describe your trip in a line or two, including terminal, dates and how long you're away, and the reply will be far more useful than a generic answer. We aim to respond within a couple of working days.
What helps a reply
- Which terminal you're flying from and whether you're travelling domestic or international.
- The dates and roughly how long the car sits in the car park.
- Whether you're choosing between products or already deciding on one.
Ask the guide directly
This form reaches the people who write the guide and the terminal comparisons. A short, specific message gets a specific answer.
For anything time-sensitive
Terminal 2 enquiries and the phone line
Melbourne Airport's parking enquiries are handled at Level 2, Terminal 2, Departure Drive, Melbourne Airport, VIC 3045. Use these for anything time-sensitive: a booking you've already made, a car currently in a car park, or an issue at the gate. This website is an independent information guide and can't access booking records or gate systems.
Enquiry desk
Level 2, Terminal 2, Departure Drive
Melbourne Airport, VIC 3045, Australia
Phone & hours
+61 3 9297 1600
Open 24 hours, 7 days
Questions about this site itself — how the comparison works, or a product description that could be clearer — can go to [email protected] or through the form above.
Terminal 2, Departure Drive — drive-up enquiries during any hour
What we can — and can't — help with
This site answers questions about Melbourne Airport parking options and how to prebook them. It's worth being clear about the boundary, so you don't waste a message on something only the airport can fix.
We can answer
Choosing between products
Questions about terminal, premium, valet and value parking — which product suits a short trip, a long stay, or an early flight from each terminal.
How the value shuttle works at the value car parks, including Value South, and how often it runs.
We can explain
Prebook and QR entry
The prebooking window, what the confirmation email contains, and how the QR code is used at the gate for entry and exit.
Accessible parking across the car parks — where the wider bays are and how to plan arrival around them.
We can't do
Booking records or gates
We can't change or cancel a booking, refund a payment, open a boom gate, or retrieve a lost QR code. We don't have access to Melbourne Airport's booking system, and we don't hold your personal details beyond what you send through the form.
For any of those, call +61 3 9297 1600 or speak to staff at the Terminal 2 enquiry location.
Before you write
Most questions already have an answer on the site
If you're deciding between car parks, the terminal comparison covers the close-walk products. If you're unsure how to book or use the QR code, the prebook guide runs through both. Check those first, then write if something's still unclear.
Response times
Messages are reviewed on working days. A question about terminal choice or shuttle timings usually gets a reply within a couple of days. If your travel date is close and you haven't heard back, call the airport directly rather than waiting — particularly if you're inside the 2-hour prebooking window and need to book urgently.
The airport's booking system, existing bookings, and anything at the gate are outside what this guide can address — the phone line above is the fastest route for those.
Which car park should I pick for an early flight from each terminal?
For an early flight from T1, T2 or T3, the close-walk products keep the walk short and don't depend on a shuttle at a difficult hour. For T4, the domestic terminal car parks sit a few minutes from the entrance. The terminal parking guide compares walk times and distances so you can line the product up with your check-in time.
How far ahead can I prebook, and how close to arrival?
The prebooking window runs from as much as twelve months ahead down to a two-hour cutoff before arrival. Booking inside the two-hour window becomes difficult and slower than driving up, so if your travel date is close, treat the phone line as the more reliable route. The prebook guide walks through each step.
What does the QR code actually do at the gate?
The QR code issued with your prebooking is tied to the specific car park you booked. Present it at the entry boom gate to lift the arm, and again at exit to close out the booking. It won't work at a different car park — if the gate refuses the code, the Terminal 2 desk or phone line can check the booking against the right location.
Can this website change or cancel my booking?
No. This is an independent guide that compares and explains Melbourne Airport parking options; it isn't the airport's booking system. Changes, cancellations, refunds and lost QR codes are handled by the airport — call +61 3 9297 1600 or visit the Level 2, Terminal 2 enquiries desk.
Where should a question about accessible parking go?
Send it through the form — the guide can explain where the wider bays sit across the car parks and how the shuttle handles accessibility at the value car parks. If you need a specific bay reserved or a booking adjusted, the airport handles that side and is the right contact.
Can I visit the enquiry point in person?
Yes. The parking enquiries point is at Level 2, Terminal 2, Departure Drive, Melbourne Airport, VIC 3045 and is open 24 hours, 7 days. It's the fastest route for anything at the terminal right now — a booking you've already made, a car you've left in a car park, or a gate that won't lift.
Melbourne Airport parking, answered
Write through the form for anything this guide can answer — a terminal question, a shuttle timing, a prebook window, or a QR code that hasn't behaved. For anything time-sensitive, the Terminal 2 enquiry point and the phone line on +61 3 9297 1600 stay open around the clock.