Privacy at Melbourne Airport Parking Prebook
Privacy Policy
How this site handles the personal information you send us, how long we keep it, and how to ask about it.
Collected when you write to us
Name, email address, and the parking question you send.
Payment details
Not collected. This site does not take bookings or payments.
Shared with the airport
No. Enquiries stay on this site.
Who runs this site, and what it does
This policy explains how melbourneairportsparking.com handles personal information collected through this website. It covers what is collected, why it is collected, how long it is kept, and how to make a request about your information.
This site is an informational guide to parking at Melbourne Airport. We publish comparisons of terminal car parks, shuttle-based lots and valet services so travellers can weigh terminal proximity, shuttle access and QR code entry before they book. We are not operated by Melbourne Airport, and we do not process parking bookings or payments of any kind. That distinction matters for this policy: the only personal information this website asks you for is what you choose to type into the contact form.
If you follow a link from here to an operator's own booking page, that operator becomes responsible for your data at the point you enter their checkout. Their privacy policy applies from there, not ours.
Information we collect
Two categories, and only two. What you send us on purpose, and a small amount of technical data that every website records.
There is no account to create and no profile to build on this site. Nothing here is collected in the background while you read.
Sent by you
Contact form details
We collect the information you choose to submit through the contact form, which may include your name, email address, and the details of your parking question such as terminal, travel dates and length of stay. Send only what you are comfortable sharing — the answer rarely needs more than the terminal and the dates.
Recorded automatically
Pages viewed and general location
We also collect limited technical information automatically when you visit, such as pages viewed and general location derived from your IP address. This is aggregate-level: it tells us which terminal guides are being read, not who is reading them.
Never requested
Payment or identity documents
We do not collect payment details, because this site does not sell parking or take payments. We do not ask for passport numbers, licence numbers or copies of identification, and we would not need them to answer a question about terminal access or shuttle intervals.
Why we collect it
Each piece of information on this site has one job. Nothing is collected to build a marketing list, and nothing is sold on.
Your message
Answering your question
Contact form information is used to answer your question and, where relevant, to improve the pages that address similar questions. If several travellers ask about the same shuttle interval, we rewrite that page rather than reply the same way twice.
Site analytics
Keeping the guide accurate
Technical information is used to understand which pages are useful and to keep the site working. Page views tell us whether the terminal parking guide is actually being read, and whether something has broken on a slow connection.
Clear limits
No marketing, no resale
We do not use your contact details for unrelated marketing, and we do not sell personal information to third parties. You will not start receiving promotions because you asked about airport parking at Melbourne Airport.
Cookies and similar technologies
This site uses cookies and similar technologies to support basic site functions and to understand how pages are used. Details of the categories used, and how to control them in your browser, are set out in our Cookie Policy.
Where consent is required for a category of cookie, it is requested before that category is set. Declining a non-essential category does not block the guides or the contact form — the pages you came for still work.
How to check what your browser holds
Every major browser lists the cookies a site has stored, under its privacy or site-data settings. You can delete them there at any time. Removing the strictly necessary ones may reset your cookie choice, so you will be asked again on your next visit.
Blocking third-party cookies entirely will not stop you reading the terminal parking guide or sending a question through the contact form.
Sharing and disclosure
We share personal information only where necessary to operate the site, for example with service providers who host the website or handle email delivery, and only to the extent needed for that function. Those providers work under contract and are not permitted to use your message for anything else.
We may disclose information where required by law or to respond to a lawful request. Where we are able to, we will tell you that a request has been made and what was asked for.
We do not share contact form submissions with Melbourne Airport or with any car park operator. Perks, shuttle operators and valet providers are covered in our guides as reference only; asking us a question does not enter you into their systems and does not hold a bay or a rate.
Hosting and email providers
Receive the data needed to run the site and deliver our replies.
Legal requests
Answered only when a valid legal basis applies.
Airport and car park operators
Never receive your contact form submission.
Retention and security
Contact form messages are kept only as long as needed to handle the enquiry and any reasonable follow-up, after which they are deleted. In practice that is a short window: long enough to reply, to answer a follow-up question, and to fold any recurring answer back into the guide.
Technical data is retained in aggregate form. Visitor logs are not kept as a searchable list of individuals; what we look at is how many people read a page and where they arrive from.
We take reasonable steps to protect information submitted through the site, including restricting access to the inbox that receives contact form messages. Even so, no method of transmission or storage over the internet can be treated as completely secure, and we cannot promise a message will never be intercepted in transit.
Because the stakes here are low — no payments, no identification documents — the most practical protection is the one you control: send only the details needed to answer your question, and leave out anything you would not want stored.
Your rights and how to contact us
You can ask to access the personal information we hold about you, request correction, or ask for deletion. You do not need to explain the reason. Requests can be sent using the contact form on this site, or by post to Level 2, Terminal 2, Departure Drive, Melbourne Airport, VIC 3045, Australia. We will respond within a reasonable period.
Access requests are easiest to answer when you tell us the email address you used and roughly when you wrote. If you asked without an account — which is the only way to ask here — that pair is usually enough to find the message.
If you have a concern about how your information has been handled, you may also contact the relevant privacy regulator in your jurisdiction. In Australia, that is the Office of the Australian Information Commissioner, whose website sets out how a complaint is lodged and what it needs to include.
- Postal address
- Level 2, Terminal 2, Departure Drive, Melbourne Airport, VIC 3045, Australia
- Phone
- +61 3 9297 1600
- [email protected]
- Hours
- Open 24 hours, 7 days
Changes to this policy
If we change how the site handles personal information, this page is where that change is recorded. Adding a new analytics tool, changing the email provider, or altering how long enquiries are kept would all be reflected here before the change takes effect.
There is no separate mailing list to notify, so if you have sent us a question in the past, check back here when you next use the site. A version of this policy in force before a change continues to apply to information collected while it was current.
Related reading
Back to the parking guides
The policy is here so the useful part can stay useful. When you are ready to plan, start with the terminal you are flying from.